Job Description:
We are currently looking for a Customer Resolution Specialist (d/f/m) to join our Customer Resolution Services Team in Hamburg Fuhlsbüttel.
We are a diverse team and our mission is to create a trustful and inclusive environment - which enables us to collaborate in a proactive team structure to pioneer the future and keep the company in a market leader position.
WHAT’S IN IT FOR YOU
Here is a selection of some of the benefits we offer our employees. Local benefits may vary.
Competitive Remuneration
Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing
Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
Health & Wellbeing: Health insurance, well-being programs
HOW YOU WILL CONTRIBUTE TO THE TEAM
Participate in and contribute to a high performing Customer Resolution Services Team supporting our customers like airlines, MROs and more based in the EMEA region
Responsible and proactive management of the customer specific Open Order Book
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on orders, claims and quotations in accordance with our KPI’s
Strong capability in stakeholder management especially in terms of handling of customer complex queries and addressing pain points
ABOUT YOU
Equipped with a degree in Industrial Engineering, Supply Chain Management, Business Administration (or similar) paired with professional experience ideally in Customer Service, Sales, Engineering or Logistics, we are looking for a team player with the following experience, skills and mindset:
Proactive, customer oriented attitude and working style for internal stakeholders and customers
Ability to understand your customers to develop and propose creative solutions to issues
Self-starter and able to work without constant direction while administering your customer portfolio
English language skills at negotiation level
Experience working with SAP and Freshdesk is an advantage
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.
About SATAIR
Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.
With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.
Welcome to the Satair family!
If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany!
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Operations GmbHEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
