The responsibilities of the above position are divided in to the below dimensions:

1. Incident Management
2. Strategic Thinking
3. Leading People
4. Drive Results
5. Partner with Internal Customer
6. Operational Reporting

Detailed responsibilities:

1. The position owns the compete activities pertaining to day to day operations including verifying email transport requests, cab deployment, and confirmation to user within time. Also ensure that vehicle deployment is done in the internal software as per the SOP’s
2. The position will ensure that the on time pickups, on time drops are arranged and managed, trip verification is done to ensure crew do not face any delay in cab arrangements and also the trips operated are accurate.
3. The position will ensure to act as a responsible member in the team to deliver the best and ensure to take all possible initiatives in consultation with the reporting manager to bring operational efficiencies.
4. In general, this position is expected to be self-motivated and self-driven and enthusiastic towards, ensuring the team training, team development, retention and satisfaction, Initiatives etc.
5. The position would highly be focused on employee satisfaction and cost effective operations at all times. Routing, Deployment, trip validation and verification, MIS would be a key aspect under cost effective operations.
6. The position contributes the full efforts to ensure that the vehicle and driver compliance are documented/monitored/corrected time to time basis to have a complied operations at all the time. Impose suitable penalties and records towards the non-compliance by the employees and the vendors.
7. The position would ensure its dedication and commitment towards the customer satisfaction under the transport services provided. The position will ensure to display a complete professional interaction with the internal customers at all time and supports their requirements suitably.
8. Ensure all safety and security related standards are in place under Transportation and ensure its adherence for all employees as applicable by law.
9. Ensure all compliance related audits, adherences for all service partners as per the applicable SOP/policy etc.
10. Drivers training, R n R and employee communication on standard operating processes under travel admin are the key responsibilities to keep all stake holders aware of their duties.
11. The position is expected to be independent decision execution as per the standard operating processes at all operational situations and ensure resolutions.
12. The position should be flexible and very adoptive towards the work requirements and should highly be having a great contributor attitude to complete all relative tasks within time.
13. The position will ensure to prepare all operational reports and deliver it as per the SOP and Policy.

• On time Pickup Reports – Daily/ Weekly & Monthly
• On time Drop Reports – Daily/Weekly & Monthly
• Employee Escalation Reports – Daily/Weekly/Monthly
• Vehicle and Driver Compliance Reports – Monthly
• Incident Reports – As and when occurs within 2 hours.
• Automation - Taski Operations – Day to day operations and monitoring taski based operations and collaborative stakeholder involvements to succeed. Camera/GPS/Panic Buttons etc.

Other Key Requirements:

1. Excellent in MS Office/Computers.
2. Transport Automation skills
3. Good Communication, Analytical, interpersonal Skills.
4. Flexible and willing to work in all the rotational shifts and as required by the department.