JOB TITLE: Network/System Administrator
DEPARTMENT: Information Technology
REPORTING TO: IT Service Delivery Manager
LOCATION: On-Site in Oscoda, Michigan
POSITION DESCRIPTION:
Responsible for the installation, maintenance, and usage of complex corporate networks and MS Windows servers that link numerous computers across a widely dispersed enterprise environment. Test and implement interface programs; Evaluate hardware and software to determine which products best meet organization/customer needs; Manage network performance and maintain network security; Ensure that security procedures are implemented and enforced; Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications; Provide technical support for helpdesk escalations; Ability to plan and perform fault management, configuration control, and performance monitoring; Ability to conduct installation, activation, back-up, deactivation, and restart of network resources/services; Ability to evaluate communication hardware and software, troubleshoot LAN/WAN/VPN and other network-related problems; Schedule network conversions and cutovers; Provide technical assistance, support, and advice to user/customers, onsite or remotely worldwide.
Essential Job Functions:
- Manage, maintain, and troubleshoot the corporate Windows Network infrastructure and servers.
- Administer and maintain Windows Active Directory security. Develop policies such as backup procedures, security, and group policies.
- Supports users and teammates by offering technical expertise on network systems.
- Solve complex networking design issues, operational and maintenance problems; troubleshooting user obstacles
- Assist with technical documentation and user education as needed.
- Develop business relationships and integrate activities with other business departments to ensure the successful implementation and support of key business initiatives.
- Other duties as assigned.
Required Qualifications and Skillsets:
- Thorough understanding (hands-on experience) with Windows 2016-2022 server OS, Windows 10/11 client OS, WSUS/SCCM, VMware ESXi vSphere, terminal server, NFS, and Azure Active Directory.
- Thorough understanding (hands-on experience) with SD-WAN, LAN/WAN, TCP/IP, FTP, VPN, DHCP, DNS, SMTP, and Ethernet devices (switch/router/hub) technologies.
- Understanding of Azure AD, Cloud Exchange, Mimecast, Fortinet products.
- Understanding of ITIL v3/v4 framework (Incident/Request/Change/Problem management).
- Working knowledge of Veeam backup software, Solarwinds, and Fortigate firewall desired.
- Working knowledge of HA, failover, deduplication (Dell PowerMax and Data Domain preferred) environments.
- Working knowledge of Agile methodology.
- Demonstrate honesty, integrity, and respect for others, a willingness to be flexible and open to change.
- Be willing and able to interact with all layers of the business utilizing non-technical terms.
- Willing and able to maintain a positive, supportive attitude in difficult scenarios.
- Work well with others in a highly collaborative team environment.
- Ability to lead a team ensuring tasks and projects are completed.
- Occasional after-hours support required.
EDUCATION and/or EXPERIENCE:
- High school diploma or GED required. College coursework or degree is strongly preferred.
- 3-5 years of related network/system administration experience.
- General understanding or knowledge of the cargo airline industry preferred.
LANGUAGE SKILLS
- Ability to read, write and understand spoken and written English.
TRAVEL REQUIREMENTS:
This position will require occasional travel (<10).
WORK ENVIRONMENT:
The employee will perform duties in an office environment with heating and cooling. The noise level in the work environment is usually moderate.
ACCOMMODATION:
If you need reasonable accommodation for the online application process due to a disability, please call (734) 544-7010. Please include your contact information and details about posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.
**Must be authorized to work in the United States.
