Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Specialist/Sr Specialist, Employee Engagement & Recognition is a part of the Team Member Engagement team within our Global Engagement Division. This role will use innovative and creative approaches to continue building a culture of engagement and recognition at American. The ideal team member will be a person who has vast experience in executing and implementing industry leading employee recognition programs.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee the Circle of Excellence program lifecycle, from annual planning and nomination tracking to coordinating panel selections and leader approvals.
• Drive strategic enhancements and integrations for recognition programs, including logistics, implementation, and ongoing maintenance.
• Support and maintain departmental recognition programs, such as Safety Champions and Excellence in Aviation, ensuring alignment with organizational values.
• Develop and execute a recognition education strategy, including awareness plans and tailored resources for leaders, new hires, and targeted employee groups.
• Design and implement the new award program strategy, including process development and rollout plans.
• Lead the strategy and execution for digital recognition tools, including eCards and the Nonstop Thanks program, with ongoing budget and correspondence management.
• Utilize industry research and internal analytics to inform program improvements, leader guidance, and recognition best practices, incorporating insights from vendors and other expert sources.
• Lead the implementation and change management plan for the platform upgrade, focusing on business-side processes in collaboration with IT.
• Manage and optimize weekly and monthly data feeds across recognition platforms, ensuring accuracy, alignment, and effective issue resolution with cross-functional teams.
• Serve as the subject matter expert for communications platforms and the employee intranet, providing guidance and strategic insights across recognition initiatives.
• Drive the research, development, and integration of Artificial Intelligence technologies to enhance recognition strategies and processes.
  

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience / training
• 3+ years relevant work experience
• Project Management Professional (PMP) certification

Preferred Qualifications – Education & Prior Job Experience

• 5+ years of relevant work experience
• Project Management Professional (PMP) certification
• Certified Recognition Professional (CRP) certification

Skills, Licenses, and Certifications

• Project Management Professional (PMP) certification
• Certified Recognition Professional (CRP) certification
• Has a passion for influencing culture and making a positive difference for our team members
• Knowledge and understanding of recognition best practices and employee recognition programs
• Strong analytical skills, solution and detail-oriented
• High level of professionalism and discretion in handling confidential information
• Tackles assignments with enthusiasm and commitment to rewarding our team members
• Must have excellent time-management skills with the ability to handle multiple projects at the same time and meet deadlines effectively, efficiently and independently
• Excellent problem-solving skills and the ability to research issues to determine root cause
• Excellent written, verbal communication and presentation skills
• Demonstrated proficiency in Microsoft office software (Excel, Word, Outlook and PowerPoint)
• Working knowledge of SharePoint
• Strong collaboration and people skills

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.