How youll help us Keep Climbing (overview & key responsibilities) “At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people. We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!”Delta continually looks to new technologies to advance its customer experiences. This role offers an excellent chance to join an IT team that is leading the way in a new digital and API platform for our online systems. The Senior Technical Product Engineer does the business analyst role in supporting and enabling business change by eliciting requirements from business owners and internal IT customers, performing necessary analysis, and documenting changes to ensure successful project implementation. Key Responsibilities: Collaborate with Business and IT teams to document requirements, develop functional specifications, and ensure alignment with project goals and timelines. Gather, develop, coordinate, and maintain business requirements for various projects/systems from initial phase to final implementation, ensuring standards are met. Troubleshoot, coordinate, and maintain production systems/programs/applications. Maintain and communicate project status reports and tracking. Provide efficient project processes and deliverables to shorten the project life cycle, where applicable. Work with application support and development teams to fix software bugs and escalated issues. Coordinate resolution of issues with interfacing systems built on different technologies. Facilitate meetings with internal team and project stakeholders and participate in regular project status reviews. Convert high-level User Requirements into executable, detailed User Stories to enable development. Create and maintain the product backlog. Conduct planning sessions with teams to prioritize work in upcoming sprints. Engage directly and daily with delivery teams to execute the project. Ensure product acceptance and readiness at key phases of the delivery cycle. Develop communication materials and lead communication efforts around the product, priorities, and future roadmaps. Attend and lead design sessions with the product team.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period10 paid holidays per calendar yearBirthing parents are eligible for 12-weeks of paid maternity/parental leaveNon-birthing parents are eligible for 2-weeks of paid parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) At least 3 years’ experience in a Business Analyst roleDemonstrated experience with Agile practices and use of tools such as Jira, Trello, Asana, or Digital.ai Agility.Strong skills in Microsoft products such as Excel, PowerPoint, and Power BI for data analysis, visualization, and reporting.Excellent communication, interpersonal skills, and customer focus.Embraces learning new technologies.Effectively and professionally communicate with management, internal staff, and customers, demonstrating sound judgment and reasoning skills.Ability to work independently to achieve exceptional results.Deliver quality work on time and translate planning into action by following established procedures or methodologies.Ability to work well within tight deadlines and prioritize effectively.This role is located at Delta headquarters in Atlanta, GA. Office attendance is required, but remote work is also supported.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Experience in the Airline domainExperience with APIs used in business-critical applications.Experience in Cloud services (especially AWS)Experience with z/TPF mainframe.