Job Responsibilities:

• Effectively communicate with aircraft owners, aircraft operators, and pilots regarding aircraft maintenance cost, schedule, and downtime.
• Communicate all cost and work status changes with customers, consistent with their expectations.
• Provide updates to customers every 24 to 48 hours on project status, cost, or RTS adjustments.
• Coordination of aircraft maintenance projects ensuring on-time delivery and customer satisfaction.
• Maintain single point of contact for customers and resolve complaints/disputes.
• Accomplish customer in-briefing and out-briefing meetings for applicable work projects.
• Interface daily with Production Manager, and Parts Department to ensure a smooth and efficient project performance.
• Monitor Work Packages for accuracy of content and pricing.
• Review work order after completion of work and complete final invoice.
• Present final invoice to customer and receive payment, when necessary, after job completion.
• Ensure any necessary warranty is approved, invoiced, and credited by appropriate vendor when required.
• Ensure financial revenue targets of the maintenance activities are achieved and reported.
• Monitor staffing levels and make recommendations on needed changes. Participate in interview process for technicians and support staff as necessary.
• Provides recommendation of formal technical training based upon past and future activity.
• Assist in effective scheduling and coordination of internal support services (avionics, sheet metal, NDT, etc.) as required.
• Monitor and periodically report on team performance.
• Assist in aircraft work scheduling, planning and work group capacity management.
• Support efforts of the Quoting and Sales teams in the performance of their duties.
• Monitor safe work practices, environmental compliance and proper housekeeping.
• Verify aircraft is returned to customer clean, complete & in order.
• Develop and implement ways to market and sell maintenance services to potential customers.
• Other duties may be assigned from time to time, as needed.

Knowledge, Skills and Abilities Required:

• High School graduate or equivalent.
• Airframe and Powerplant license is desired.
• Extensive knowledge of Federal Aviation Regulations related to maintenance and procedures.
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Proficient with computer applications including Microsoft office suite.
• Detailed working knowledge of CORRIDOR is a strong plus.
• 8 years’ experience supporting aircraft is desired.
• Detailed knowledge of aircraft, manuals, maintenance programs, procedures.
• Prior leadership experience and/or role in business management preferred.