Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Director, Inflight Operations Support (IOS) is responsible for all safety and security coordination on behalf of the infight organization. This role will lead the team that handles and coordinates all crisis management responses, including Flight Attendant injuries both domestic and international either at or out of base, flight emergencies, and international and domestic threats, as well as work closely with security operations leaders.

• Develops strategy for Inflight operational resiliency with internal and external stakeholders
• Leads departmental and base responses for operational incidents 24/7/365
• Manages compliance with FAA, DOT, and OSHA regulations and ensures policies and procedures meet or exceed IOSA, Department of Defense, and OneWorld standards
• Partners closely with Onboard Dining & Service, Safety, Security and Environmental, Flight Operations, Tech Ops, Airport Customer Care, Legal, and APFA on operational, procedural, and team member safety issues
• Responsible for leadership and overseeing incident handling and support
• Develops and executes contingency planning and recovery operations for inflight
• Drives process improvement within the organization and through collaboration with other departments
• Leverages resources to support the operation and Flight Attendants programs such as EAP, Drug and Alcohol, Safety and Security.

• Demonstrates the highest standards of personal ethics and integrity
• Bachelor’s degree in related field or equivalent experience; Advanced degree preferred
• 7+ years of Inflight or customer care leadership experience, including experience working with a contract labor group and knowledge of the flight attendant collective bargaining agreement, in addition to leading both regulatory and customer standards, policies, and procedures
• Proficiency with SABRE, DECS, and RES (preferred)
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
• Ability to thrive in a fast-paced, dynamic, and complex environment
• Ability to influence others through outstanding interpersonal skills
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to coach, mentor, and serve as a role model for all team members
• Excellent problem solving and critical thinking ability
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Demonstrated ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
• Demonstrated ability to assess opportunities, structure solutions, and effectively execute project plans to meet goals
• Excellent verbal and written communication skills, with ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.