Job Description:
WE’RE LOOKING FOR A DIRECTOR, QUALITY ASSURANCE
Location: Fort Erie, ON
Position Summary:
The Director, Quality Assurance will lead the daily Quality operations and Quality Management System (QMS) processes and collaborate with AH/AHD Quality partners. The Director of Quality is accountable for the implementation of inspection standards for supply chain, logistics, Shipping, incoming, in-process, quality gates, final and conformity inspections on new or used components and helicopters under the Regulatory requirements of EASA POA, TCCA CAR 561, TCCA CA 571/573 and FAA Part 145 requirements.
Primary Position Responsibilities:
Business Quality Management
Administer budget, QMS, processes, documentation, employee training and career development across the entire business eco-system.
Assist Executive Committee/management with integrating strategic Quality planning and management into the business planning cycle.
Lead the customer satisfaction attitude of a First Time Right and Speak Up/Listen Up Culture for problem resolution and prevention.
Establish Quality Key Performance Indicators (KPI) and measurements at appropriate levels and departments within the enterprise to capture nonconformities, customer complaints, and process performance.
Sustain the TCCA /FAA/EASA repair station, production certificate, certificated employees, and AS9100 QMS approvals by site applicability and support the development of new approvals as the business needs require.
Accountable for continuous compliance to EASA POA requirements including proactive identification of gaps and actions taken to close gaps.
Meet the management personnel TCCA requirements for CAR561.04 and CAR573.03-.04 in addition to completing the TCCA interview and approval process.
Apply Quality and Aviation Safety expertise in aircraft related maintenance and manufacturing of helicopters and helicopter blades, gearboxes, composites, tail booms, avionics, test equipment, Non Destructive Inspection and special processes to create and sustain a world class Quality organization.
Harmonize the common ways of working with other Airbus Helicopters facilities globally for Quality standards and systems integration. Ex: SAP, Non Conformance Management and Manufacturing Execution System.
Supervise the creation and maintenance of documentation used throughout the processes to ensure compliance with external regulations, internal requirements, configuration, obsolescence, and design.
Collaborate with design and certification teams for new product designs, manufacturing, and training methods.
Standardize inspection criteria and activities to comply with approved data, maintenance manuals and regulatory requirements (Ex: TCCA/OSHA/EPA/FAA/EASA), as well as company policies and procedures.
Accountable for ensuring Initial and continuing Supplier Quality requirements are met through Supplier risk management and supplier audits management.
Be the reference for safety compliance standards in the Quality department. Ex: Use of personal protection equipment, identification of FOD, cleaning of parts and helicopter and parts protection.
Accountable for the management of all Calibration of Measuring and Test Equipment and management of calibration including NDT and Material Testing within the organization.
Accountable for the development of the annual Internal Audit Plan and the management of the AHCA internal audits and corrective actions. by internal auditors whilst maintaining the integrity of independence.
Accountable for Cost of Non Quality ( CNQ), Right First Time , On Time Quality KPIs at AHCA.
Develop annual Safety, Quality, Cost, Delivery, and People (SQCDP) KPIs and apply practical problem solving (PPS), plan do check act (PDCA), root cause and corrective action and other quality department tools to ensure company objectives are on target.
Leadership and Personnel Development
Apply Airbus Core Values to create an environment for success, set the example, uphold the standard and welcome challenges while maintaining integrity, commitment, confidence, teamwork, customer focus, respect and reliability.
Develop a 12 month and a 3 year roadmap for the department to identify projects critical to the success of the Organization aligned with current and future business needs.
Identify and manage KPIs on workload management for every QA team member that is critical to the success of the business to support OTQ, OTD , On Rate deliveries Right First Time.
Continually assess business processes within Quality for its capability to be effective, efficient and deliver outputs RIGHT FIRST TIME.
Establish Quality values and ideals critical to business success and be a business advocate to communicate and implement improvements with effective change management practices.
Develop and sustain a Coach and a Catalyst mindset in Quality to help departments succeed in delivering outcomes Right First Time every time.
Accountable for the implementation of Airbus Operating System within Quality.
Accountable for the assessment and implementation of evolving regulatory requirements within the business like Part IS, EASA POA,SMS, DOA quality compliance etc.
Accountable for educating all new employees on Airbus Quality and Aviation Safety requirements through Orientation Training.
Organize periodic team meetings to ensure effective communication of company/department projects, resolve issues, customer needs and company/department objectives.
Accountable to communicating business objectives and translating objectives to actionable KPIs for every employee in Quality through their SQCDP objectives.
Conduct periodic performance evaluations, competence assessments, and development plans for the team to make recommendations on merit, promotion, transfers, hiring, and disciplinary actions up to termination.
Budget and schedule the training plan for new hires and recurrent training to further develop team inspection methods, regulatory requirements and company policies/procedures.
Network continually with other Quality and Aviation Safety Counterparts within other Airbus Helicopter and Airbus Canada entities to build relationships.
Support the Quality managers and supervisors scheduled status meetings, department meetings and company events to report on and address any concerns regarding quality department functions.
Liaise closely with the Aviation Safety Departments to support and participate In all investigations, Hazard Reports, risks and incidents as required to promote the 2028 Aviation Safety Objectives.
Annually plan Quality budgets, periodic forecasts, scheduling expenditures, analyzing variances, and adjusting costs to the business conditions and manage departmental expenses proactively to stay under budget.
Quality Department Continuous Improvement and Risk Management
Champion the continuous improvement efforts enterprise wide collaborating with other internal and external customers as required on reducing Cost of Non Quality, improving customer satisfaction, support, and sales.
Innovate and benchmark within the aviation or other industries to improve key Quality processes and metrics such as new measurement equipment, defect detection technology, workplace safety, ergonomic, digital transformation and software tools.
Proactively identify skills and resource related risks and add them to the ERM to conduct risk identification, evaluation and mitigation.
Perform risk mitigation of key processes which may affect customers, safety, costs, schedule, or business continuity factors.
Continually De-risk skills issues by developing a Poly-poly system in QA.
Accountable for identifying and managing all Supplier risks in conjunction with the Purchasing department.
Position Requirements:
Education
Experience
10 years of Aerospace/Aviation Industry, Military or Quality experience and 3 years in a Leadership role Civilian and/or Military.
AME license considered an asset.
ASQ certifications considered an asset.
Knowledge, Skills, Demonstrated Capabilities
Proven leader of effective teams which generate results.
Strong ability to collaborate and work with customers and employees in an international environment.
Embrace a multicultural, diverse, and global workplace.
Able to support functions in multiple areas such as repair station, manufacturing, composites, electrical/avionics back shop, warehousing/logistics, dynamic component repair, blades and tail boom.
Knowledge of aircraft design, maintenance, and manufacturing processes and build cycles.
Strong communication and presentation skills with the ability to prioritize and handle demanding workload under a strict time line.
Proficient at organization planning and manages time proficiently.
Proven self-starter and adaptability to understand technical issues with a solution oriented approach.
Customer oriented attention to detail and organizational skills.
Knowledge of Transport Canada Regulations CAR 561 and 573 in addition to the related sections for FAA and EASA POA and MOA.
Knowledge of AS9100 Quality Requirements and Systems.
Ability to interpret technical and regulatory documentation.
Ability to effectively communicate verbally and in writing with all levels of personnel.
Knowledge and Use of SAP considered an asset.
Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages)
Read, write and understand the English language.
Communicate effectively with colleagues, members of management and customers on schedule status, delivery of aircraft, aircraft documentation and problem resolution.
Bilingualism (French-English-German or Spanish) an asset.
Technical Systems Proficiency
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Canada LtdEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
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