What youll do:

• Lead airport station operations, ensuring safety, security, service quality, regulatory compliance, and on-time performance
• Drive customer-centric service delivery, premium passenger handling, complaint resolution, and operational excellence

• Monitor and improve operational processes, manage irregular operations, contingency planning, special flights, and stakeholder communication
• Oversee service providers, ensure SLA compliance, conduct quality reviews, and achieve operational KPIs and safety targets
• Manage station budgets, cost controls, revenue opportunities, contract administration, and invoice approvals
• Ensure compliance with safety management systems, ground operations manuals, emergency response plans, and regulatory requirements
• Lead, develop, and motivate teams through workforce planning, training, performance management, and talent development
• Coordinate with airlines, airport authorities, government agencies, and business partners to support operational and commercial objectives

The ideal candidate should meet the following requirements:

• Bachelor’s degree required
• Minimum 3 years of experience in airline, airport, or ground operations, including demonstrated leadership and team management experience
• Must possess legal work permit in Malaysia
• Strong command of English, both written and spoken
• Proven ability to lead, motivate, and manage cross-functional teams in a dynamic operational environment
• Excellent communication, problem-solving, and stakeholder management skills
• Willingness and ability to travel as required
• Valid driver’s license required
• Ability to work under pressure and manage operational irregularities effectively

We kindly request that all applicants submit a CV/Resume and Cover Letter with their application for this position. Thank you!