Are you an enthusiastic, passionate individual that can combine business goals and data to drive meaningful insights and customer interactions? Air Canada is seeking a Manager of SME Growth and Performance to lead the charge in managing the growth and driving powerful customer interaction strategies that will impact significant business growth and profitability for our small and mid-size Business (SMB) loyalty program. Join us in shaping the future of aviation and making a real impact on our business.

Identify new business opportunities within the SME spanet, including partnerships, contracts, and routes expansion.Create and execute business development plans to meet and exceed revenue targets.Develop and maintain strong relationships with SME clients, understanding their unique needs and delivering tailored aviation solutions.Act as the primary point of contact for SME clients, ensuring their satisfaction and loyalty.Develop and implement strategies to expand the SME programs reach by identifying new spanets, partnerships, and opportunities for growth.Continuously assess and improve the programs performance, ensuring that it meets or exceeds key performance indicators (KPIs) and objectives.Establish key performance metrics for the SMB program and provide insights for decision-making on commercial strategy both short and long term through business cases and analysis to achieve sales objectives vs. plan/budget.Collaborate with internal and external stakeholders, including SMEs, government agencies, and industry associations, to build strong relationships and promote the program.Provide business insights and understand customer touchpoints and interaction with the SMB program.Identify key drivers to increase conversion, product adoption, retention, and upsell/cross-sell.Prepare regular reports on program performance and present findings to senior management.Partner with key stakeholders from RM, Sales, Loyalty, and Marketing teams to drive business decisions grounded in insights and data, proactively identifying impactful business growth opportunities.Lead the development and optimization of customer KPIs and distill meaningful insights and actionable recommendations to guide customer and business strategies.Utilize data-driven insights to make informed decisions and refine program strategies.Drive continued innovation in evolving the program offer modeling and loyalty tactics most effective at engaging the SMB audience at scale, partnering with key stakeholders.Identify customer segments for targeted spaneting programs and work in collaboration with Manager Customer Engagement to plan spaneting strategies, campaigns, and incentive programs to deliver ROI-positive results throughout the customer lifecycle.

Bachelors degree in economics, Commerce, Administration, or Business Intelligence.Critical thinker who is not afraid to ask questions and challenge the status quo.Minimum of five (5) years of pertinent customer analytics and/or revenue management experience.Knowledge of airline industry systems and/or loyalty management industry, an asset.Experience in business development, partnerships & customer management.Experience with data visualization tools such as PowerBI,Sales Force, Alteryx, or similar tools.Proficiency with PC Windows applications such as Word, Excel, PowerPoint, and Access.Knowledge of digital spaneting channels is an asset.Strong analytical skills required, including the ability to mine data and translate it into recommended actions to drive revenue growth.Solid knowledge of spanet analysis with the ability to interpret spanet information to identify revenue opportunities.Strong leadership skills with the ability to make business decisions and recommendations.Ability to work under pressure and with tight timelines.Excellent time management, organizational, and presentation skills.Excellent oral and written communication skills.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.