We are seeking a highly skilled and detail-oriented Manager, Quality Assurance lead and oversee the QA processes and strategies within our IT department. In this role, you will be responsible for ensuring the delivery of high-quality software and IT systems by establishing robust testing frameworks, managing QA teams, and driving continuous improvement in testing methodologies. The ideal candidate will possess a strong background in QA practices, excellent leadership skills, and a deep understanding of IT systems and software development life cycles.

• Lead, mentor, and manage a team of QA professionals, fostering a culture of quality and continuous improvement.
• Define team objectives and ensure alignment with organizational goals.
• Provide training and development opportunities to enhance team capabilities and skills.
• Develop and implement a comprehensive QA strategy, ensuring it aligns with the organization’s IT and business objectives.
• Establish and maintain QA standards, processes, and best practices across all IT projects.
• Select and implement testing tools and frameworks to streamline and automate testing processes.
• Oversee the creation of test plans, test cases, and test scripts to ensure thorough validation of software and systems.
• Monitor the effectiveness of testing efforts and make improvements as necessary.
• Work closely with development, product management, and operations teams to define quality goals and address any issues that arise.
• Act as the primary point of contact for QA-related matters, ensuring timely communication with stakeholders.
• Track and manage defects to ensure timely resolution and report on trends and metrics.
• Develop and enforce processes for identifying, documenting, and addressing software defects.
• Define key performance indicators (KPIs) for QA efforts and regularly report on progress to leadership.
• Analyze testing results to provide insights and recommendations for process improvements.
• Ensure compliance with regulatory and security standards related to IT quality and testing.
• Identify risks related to software quality and implement mitigation strategies.

Minimum Education and/or Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in quality assurance, with at least 2 years in a leadership role.
• Proven expertise in managing QA processes for software development and IT systems.
• Proficiency in automated testing tools (e.g., Selenium, TestComplete, JUnit).
• Knowledge of software development lifecycle (SDLC) and Agile methodologies.
• Experience with performance testing tools (e.g., JMeter, LoadRunner) is a plus.
• Certification in quality management or testing (e.g., ISTQB, CSTE, Six Sigma).
• Experience with cloud-based systems and DevOps environments.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.

Additional knowledge and skills:

• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others.
• Comfortable in highly dynamic and frequently ambiguous environments.
• Strategic thinking and analytical skills.
• Strong organizational skills with the ability to manage complex and competing priorities.
• Ability to work collaboratively in a cross-functional team environment.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks