Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Cargo Team within the Customer Experience Division.
• ​Responsible for overseeing cargo operations of American Airlines Cargo.

• Sets / monitors operational performance, on behalf of AA Cargo, at all locations within assigned region
• Ensures that sufficient resources are assigned to handle all AA’s cargo products including mail, live animals and specialty products to the highest standards
• Ensures that security, Dangerous Goods, training and other objectives are met consistently and on a timely basis, in accordance with both the airline’s and local regulations
• Works within agreed budgeted parameters
• Works with vendor partners and any necessary authorities to ensure delivery of the highest handling performance resultsOversees compliance with AA Performance Standards and compliance with all regulatory requirements
• Visits all offices, as required, to ensure compliance and to review any open issues, etc.
• Carries out all duties in a professional and effective manner
• Reviews AA Cargo systems regularly and produce compliance and performance reports
• Submits timely notification to senior management of any DG or security incidents timely notification to senior management of any DG or security incidents
• Continues to ensure that best practices are employed across the region
• Ensures that the region’s facilities are responsive to the customer’s needs
• Participates in operational and other meetings, in various locations, for AA Cargo
• Hosts regular conference calls with colleagues and vendor partners to foster a team spirit
• Implements Business Continuity Planning for all Cargo facilities
• Cultivates the partnership between AA Cargo and vendor partners

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• 5 years compliance/regulatory experience with a minimum of 3 years management experience

Preferred Qualifications- Education & Prior Job Experience

• Travel Requirements: Up to 90 travel
• Language Requirements: Bilingual in Spanish is a must
• Experience: Proven experience in cargo/freight management
• Leadership: Demonstrated ability in cargo leadership roles
• Collaboration: Experience working with outsourced business partners

Skills, Licenses & Certifications

• Train, coach, and develop Cargo Services team
• Strong analytical thinking abilities
• Excellent organizational and project management skills
• Proven leadership abilities and strong employee management skills
• Ability to effectively manage multiple projects simultaneously
• Excellent organizational skills
• Excellent decision-making/problem-solving skills
• Highly proficient in the use of Microsoft Office products, with advanced Excel skills

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.