Join us to build a career working on modern projects for global brands.TasksWe are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic,
JSfirm
Application Service Desk - German Speaking
Job Description:

Join us to build a career working on modern projects for global brands.

Tasks

We are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic, high‑pressure environment.

This position is 24/7 shift based.

  • Provide customer support and issue resolution via mail, internal systems and phone.
  • Handle inquiries efficiently while maintaining a high level of professionalism and service quality.
  • Collaborate with internal teams to ensure smooth workflow and consistent service delivery.
  • Continuously learn and adapt to new technologies, tools, and processes.
  • Maintain reliability and stability within the assigned project and shift structure.
Video: https://player.vimeo.com/video/358575961

LHIND

Working in LHIND

Requirements
  • German language proficiency at B2 level or higher (spoken and written).
  • Ability to work in a 3‑shift rotation, including evenings, nights, weekends, and public holidays as required.
  • Comfortable supporting customers via phone as the primary communication channel.
  • Eagerness to learn new technologies and continuously develop skills.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Strong sense of responsibility, reliability, and commitment to project stability.

Preferred Skills (Optional)

  • Experience in customer service, technical support, or helpdesk roles.
  • Basic knowledge of IT systems, ticketing tools, or customer support software.
  • ITIL certification
  • Strong problem-solving abilities and communication skills.
Company

About Lufthansa Industry Solutions Sh.p.k.

Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.
www.lhind.al/
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
577 Open Jobs Available
Lufthansa Global Business Service
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Job Info
Location
Tirana, Tirana, Albania
Type
Permanent
Company Details
Lufthansa
Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage
577 Open Jobs Available
Lufthansa Global Business Service

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