We are seeking a motivated and customer‑oriented professional to join our team. The ideal candidate is a strong communicator with solid German language skills, a willingness to learn, and the ability to thrive in a dynamic, high‑pressure environment.

This position is 24/7 shift based.

• Provide customer support and issue resolution via mail, internal systems and phone.
• Handle inquiries efficiently while maintaining a high level of professionalism and service quality.
• Collaborate with internal teams to ensure smooth workflow and consistent service delivery.
• Continuously learn and adapt to new technologies, tools, and processes.
• Maintain reliability and stability within the assigned project and shift structure.

• German language proficiency at B2 level or higher (spoken and written).
• Ability to work in a 3‑shift rotation, including evenings, nights, weekends, and public holidays as required.
• Comfortable supporting customers via phone as the primary communication channel.
• Eagerness to learn new technologies and continuously develop skills.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong sense of responsibility, reliability, and commitment to project stability.

Preferred Skills (Optional)

• Experience in customer service, technical support, or helpdesk roles.
• Basic knowledge of IT systems, ticketing tools, or customer support software.
• ITIL certification
• Strong problem-solving abilities and communication skills.